Frequently Asked Questions

Please check your spam/junk folder first. If you still can't find it, contact us directly via email or phone with your name and booking date, and we'll verify your reservation. Common issues include typos in email addresses or phone numbers during booking.

Yes, you will be able to make changes to your reservation via your confirmation email. We'll do our best to accommodate changes, subject to availability.

While we can't guarantee specific tables, please let us know your preferences when making a reservation and we'll do our best to accommodate.

Groups of up to 10 guests are welcome to make a reservation here. Any groups of 11+, please get in touch with our events team here.

We accept walk-ins based on availability, but reservations are strongly recommended, especially for dinner and weekends.

Credit card details are required to place all reservations, and no deposit is processed on your card. Should you need to reduce the number of guests or cancel your booking, we require at least 24 hours’ notice to avoid a cancellation fee of $50pp + a 2.95% payment processing fee.

Yes, our bar area is available for drinks and we are open for Happy Hour. Walk-ins are welcome subject to availability.

Chancery Lane can cater for vegetarians, vegans, gluten free, lactose free as well as other allergies & intolerances. We can cater to halal guests and cannot cater for kosher guests internally. We are a nut free venue.

While Chancery Lane will endeavour to accommodate requests for meals for guests with food allergies or intolerances; we cannot guarantee completely allergy-free meals due to the potential of trace allergens in the working environment and supplied ingredients.

Please notify us of any dietary requirements and allergies when making your reservation.

Please make note at the time of booking if you plan to bring in a birthday cake for your special occasion. A $5 per person cakeage fee is applicable.

There is disability access via ramp, on request. Otherwise, our entrance via New Chancery Lane has one small step that may be suitable for most manual wheelchairs. Please make note at time of booking if you feel you may need assistance.

Yes, children are welcome and a limited kid’s menu is available. Highchairs are also available on request at time of booking.

There are several carparks nearby including the RACV Car Park directly across from venue. Limited street parking is also available on Little Collins Street.

The closest tram stops are Stop 4: Queen St & Bourke St on Routes 86 & 96 and Stop 3: William St & Collins St on Routes 11,12,48 & 109.

Minimum spend varies by room, day, and time. Please contact our events team via the enquiry form here for current pricing and packages.

We do have AV available on site at Chancery Lane. This is inclusive of a 55" LED TV Screen mounted on a 2 metre stand and HDMI cord. Our team will set up the AV, the charge is $500 which is not included in minimum spend costs. We also have 2 x handheld microphones with speaker available for $100 rental. Alternatively, you are welcome to source your own AV from an external supplier and provide suitable bump in and out times on approval from our team. For any AV requirements, you will need to book the Archways & Cellar Room privately.

If you wish to organise decorations for your event, we will be happy to obtain a quote from our preferred florist, or you can organise your own theming and decorations.

The request for any additional theming or decorations must be submitted in writing to your events manager for approval at least 7 days prior to the event and is only permitted in our private dining areas. Please note we do not allow use of glitter or confetti in any of our spaces.

Flash photography in the main dining room is not permitted.

Gift vouchers are available to purchase here, and are valid to use at Longrain Melbourne, Matilda 159 Domain, Estelle, Chancery Lane and Smith St Bistrot for 36 months from the date of purchase. These gift vouchers are non-refundable, cannot be redeemed for cash, or replaced if lost or stolen.

Please note that gift vouchers may take up to 24 hours to be valid and may not be redeemable immediately after purchase.

We accept all major credit cards. Cash is also accepted.

A 15% surcharge is applied to all purchases on Public Holidays

We receive high call volumes, especially during service hours. Please leave a voicemail or email us at info@chancerylane.com.au and we’ll get back to you as soon as we can.

Contact us via phone or email as soon as possible with details of the item, your booking date/time, and where you were seated.

Current vacancies are available to view here. Otherwise, send your CV to info@chancerylane.com.au for any roles which aren’t currently advertised.